Discover handmade jewelry that's crafted with care and quality materials. Enjoy peace of mind with our 6 month warranty for each piece.

International delivery from EU takes from 5 to 15 business days

(Delivery paid by the customer) .

If your order is in stock in Spain or the UK, shipping will take up to 10 business days worldwide. (Delivery paid by the customer).

RETURN

You can return or exchange the product in case of a clear manufacturing defect within 14 days from the date of receipt. In order to return or exchange the goods, the following conditions must be made: the goods were not in use, saved the original appearance of goods, there are no signs of wear on the jewelry, as well as a document confirming the fact and conditions of purchase of the specified goods (email or sms confirmation) are preserved. In order to proceed with the exchange / return of a product, send a photos of the product made from all angles or a video to confirm the quality of the product. A packaging must be exclusively a hard packing paper shipping box. 

Please note: All deliveries are made at customer's expense. If the quality of the headwear will not meet the required standards it will be returned to the customer at customers expense. If the item is damaged during delivery, the exchange/return will not be confirmed and the item will be returned to the customer at customers expense.

To return and exchange goods send a request to 

openyourvenus@gmail.com  

Refund is made to your account within 14 business days from the date of acceptance of the goods before the return. Please note, original and return shipping fees will not be credited back upon return.

To make an exchange/return delivery we are located at:

LUCIR

C. del Poeta Querol, 9, Bajo, Ciutat Vella, 46002 Valencia, Spain.

All of our jewelry is unique, which is why we advise you to follow a basic care guide to help extend the life of your piece. Despite the fact that all our jewelry is waterproof, we recommend: 

* Avoid direct contact with perfume, cream, lotion or any chemical product.

* Remove your jewelry before swimming (both in the sea), sauna and favorite activities that involve contact with chemical or rough products (for example, dumbbells or any sports equipment).

Store the product in a dry place.

* For safe storage, we ship all items in our branded box. Please use this packaging for storage while you are not wearing the jewelry.